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San Francisco, CA

• Launched a small-business lending product from scratch; it issued $40M in loans to 2,100 businesses in its first year.
• Cut the wait for a loan decision from 6 days to 40 minutes by rebuilding the approval process with the data and engineering teams.
• Got 34% more applicants through sign-up by fixing the step where most of them gave up — being asked for documents they didn’t have on hand, a pattern found across 60+ customer interviews.
• Led the review that shut down 3 going-nowhere projects, freeing 11 engineers for the work that mattered most.

San Francisco, CA

• Grew the seller side of an online marketplace: the share of sellers who stayed year over year rose from 61% to 84% after she made pricing clearer and payouts faster.
• Delivered instant payouts — the feature sellers had requested most for 2 years — in three months by agreeing a step-at-a-time rollout with the legal and finance teams.
• Built the company’s system for testing ideas on real customers — 40+ tests a year — with a how-to template every product team adopted.

Seattle, WA

• First junior product manager hired; built a receipt-photo feature for the mobile app that 90,000 people were using monthly within 6 months of launch.
• Cut customer-support requests 27% by finding the 5 places in the app where people got stuck most often and fixing them.